How do I return an item?
Returns And Exchanges
Thank you for your support with Railcar Fine Goods. We want you to be happy with your purchase. When you receive your item, please check for fitment prior to wearing them out to keep in new returnable condition in the case you need a return or exchange. Do not wear them out for a few days and realize they are not going to work.
Return and exchange policies are strickly enforced.
Returns and exchanges must be in new unworn condition with all tags attached. Item's will be thoroughly inspected inside and out when we receive them to check condition before a refund is issued. Any signs of the item being worn will disqualify it for a refund or exchange.
If you wish to return or exchange your item, you must contact us within 10 days of when you receive them. CALL the shop to set it up as soon as you know. Do not email or you may miss the return window.
The shipping cost associated with the return or exchange is your responsibility. For your protection, please use a service with tracking. (Note: The Postal Service is the least expensive.)
Any washed, altered item, will not be eligible for return or exchange. No exceptions.
Buyer is responsible for caring and washing methods. Railcar is not responsible for any shrinkage or fabric damage associated with customer caring or washing.
Footwear must be in new unworn condition with clean soles. Footwear will be thoroughly inspected when we receive them before a refund is issued. Please make sure they fit before wearing them outside.
Apothecary are not eligible for a refund or exchange.
No restocking fee on exchanges.
All Returns will minus $10 on the refund to cover the free shipping on the original purchase.
These policies are strictly enforced and no exceptions will be made. If you do not meet these requirements then all sales final.
Email firstname.lastname@example.org to set up returns or exchange and RA (Return Authorization). DO NOT JUST SHIP THEM TO US.